Privacy Policy | HavenStack

This Privacy Policy explains how HavenStack (“HavenStack,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website or use our services (the “Services”). Our website is located at havenstack.ai.

1. Information we collect

Contact information: such as your name, email address, phone number, business name, and industry when you submit forms, request early access, or contact us.
Communication data: when you communicate with us via email, phone, SMS, web forms, or other channels.
Usage data: basic analytics about how you use our site (e.g., pages viewed, device type). We may use cookies for this purpose.
Customer content: If you use our platform, you may connect business data such as messages, call logs, and documents. We process that content to provide the Services.

2. How we use information

Provide, operate, and improve the HavenStack platform.
Respond to inquiries and provide customer support.
Send service-related communications and updates.
Protect against fraud and comply with legal obligations.

3. SMS and messaging privacy

If you provide your phone number, you may receive SMS messages related to HavenStack (including onboarding, support, or product updates). Message frequency may vary. Message and data rates may apply. Consent to receive messages is not a condition of purchase.

Carrier Compliance Disclosure:

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell your personal information or SMS opt-in consent.

Opt-out: Reply STOP to opt out of SMS messages.
Help: Reply HELP for help or contact us at support@havenstack.ai.

4. How we share information

We may share information in limited circumstances:

Service providers: Vendors who help us operate (e.g., hosting, analytics, and telephony providers like Twilio). They process data only on our behalf and are prohibited from using it for their own marketing.
Legal and safety: To comply with law or respond to lawful requests.

Notwithstanding any other section of this policy, text messaging originator opt-in data and consent will not be shared with any third parties for their own marketing or promotional purposes.

5. Data retention & Security

We keep information for as long as necessary to provide the Services. We use reasonable technical measures designed to protect your information, though no method is 100% secure.

6. Your choices

Marketing emails: Use the unsubscribe link in our emails.
SMS: Reply STOP to opt out.
Access/updates: Contact us to request access or deletion of your data.

7. Contact

Questions? Contact us at privacy@havenstack.ai.